Privacy Policy
Effective Date: 25rd January 2025
Introduction
Natural Cleaning Australia (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://naturalcleaningaustralia.com.au/, including the use of Google Analytics, Facebook Pixel, and the collection of email addresses through contact forms and orders. Please read this policy carefully. By using our website, you consent to the practices described in this policy.
Information We Collect
- Personal Information
- Contact Forms: When you fill out a contact form on our website, we collect your name, email address, and any additional information you choose to provide.
- Orders: When you place an order, we collect your name, email address, shipping address, billing address, phone number, and payment details.
- Usage Data
- Google Analytics: We use Google Analytics to collect information about your interactions with our website, including your IP address, browser type, device type, and pages visited.
- Facebook Pixel: We use Facebook Pixel to measure the effectiveness of our advertising campaigns and track user behaviour.
- Cookies and Similar Technologies
- We use cookies and similar tracking technologies to enhance your experience, analyse site usage, and support marketing efforts. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill orders.
- To respond to inquiries and provide customer support.
- To improve our website and tailor user experiences.
- To send promotional and marketing communications (only if you have opted in).
- To analyse website performance and user behaviour using Google Analytics and Facebook Pixel.
- To comply with legal obligations and enforce our terms and policies.
How We Share Your Information
We do not sell your personal information. However, we may share your information with third parties in the following cases:
- Service Providers: With vendors and service providers who assist in payment processing, order fulfillment, analytics, and marketing.
- Legal Compliance: When required by law, such as in response to a subpoena or legal process.
- Business Transfers: In connection with a merger, sale, or transfer of all or part of our business.
Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to your personal data.
- Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.
- Opt-Out: Opt out of marketing communications by using the “unsubscribe” link in our emails.
To exercise these rights, contact us at sayhello@naturalcleaningaustralia.com.au.
Security
We implement reasonable security measures to protect your personal information from unauthorised access, use, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after such changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Natural Cleaning Australia
Email: sayhello@naturalcleaningaustralia.com.au
Thank you for trusting Natural Cleaning Australia with your personal information.